Has a secure electronic system for appointment requests, prescription refills, referrals and test results
Characteristics
ACCESSIBLE
Measure Concept
User-friendly system for patient requests (e.g., appointment making, prescription refills)
Descriptions
Patients can use a secure electronic system (e.g., website, patient portal, email) to request appointments, prescription refills, referrals and test results. The practice must demonstrate at least two functionalities or provide patients with guidelines for at least two types of these requests that can be made electronically.
Electronic patient requests provide another means to provide access for services meeting patient needs and preferences.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation