Provides same-day appointments for routine and urgent care to meet identified patient needs
Characteristics
ACCESSIBLE
Measure Concept
Timely access for emergency care
Descriptions
The practice reserves time on the daily appointment schedule to accommodate patient requests for a same-day appointment for routine and for urgent care needs. The time frames allocated for these appointment types are determined by the practice and based on the needs of the patient population, as defined in AC 01. The evidence may include a 5-day schedule to demonstrate that appointments are available or a report demonstrating which same-day appointments were used.The evidence may be significant patient-reported satisfaction with access, based on AC 01 data.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Documented process; Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation