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Patient experience: Customer Service

Characteristics
Measures Not Included in PCDH Framework
Component
Not applicable
Measure Concept
Dental plan customer service
Descriptions
The Customer Service composite measures the experiences of members with the written materials and customer service they received from their child’s dental plan.
Measure or Standard
Measure
Populations
Children
Level of Measure
Program/Plan
Data Source
Survey
Measure Identification
NQF Environmental Scan (2012)
Developer/Steward
Stage of Development/Use
NQF Scan (2012): Used by California Medicaid and CHIP at time of scan
Measure Endorsement