Descriptions
This measure assesses the percentage of adult dental plan patients who indicated how often ("Never," "Sometimes," "Usually," or "Always") they had to spend more than 15 minutes in the waiting room for their appointment
Numerator: The number of "Never," "Sometimes," "Usually," or "Always" responses to the question "How often did you have to spend more than 15 minutes in the waiting room before you saw someone for your appointment?"
Denominator: Number of dental plan patients age 18 years and older who answered the question on the CAHPS Dental Plan Survey.