Has a secure electronic system for two-way communication to provide timely clinical advice
Characteristics
ACCESSIBLE
Measure Concept
User-friendly system for patient requests (e.g., appointment making, prescription refills)
Descriptions
The practice has a secure, interactive electronic system (e.g., website, patient portal, secure email system) that allows two-way communication between the practice and patients/families/caregivers, as applicable for the patient. The practice can send and receive messages to and from patients.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Documented process; Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation