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Patient satisfaction with the amount of time spent in the waiting room

Characteristics
ACCESSIBLE
Component
Timely
Measure Concept
Timely access for routine/preventive care
Descriptions
Percentage of parents/caregivers who were satisfied with the length of time spent in the waiting room (for commercial and Medicaid) Numerator: Number of parents/caregivers who were satisfied with the length of time spent in the waiting room (for commercial and Medicaid) Denominator: Number of parents/caregivers responding to this survey item
Measure or Standard
Measure
Populations
Children
Level of Measure
Data Source
Survey
Measure Identification
DQA Starter Set Measures Environmental Scan (2012); NQF Environmental Scan (2012)
Developer/Steward
Stage of Development/Use
DQA/NQF Scans (2012): Delta Dental’s 1998 report card on its HMO and FFS providers
Measure Endorsement