Assesses the language needs of its population
Characteristics
PATIENT- AND FAMILY-CENTERED
Component
Cultural competence
Measure Concept
Assesses and addresses the language needs of patients
Descriptions
The practice documents in its records whether the patient declined to provide language information, that the primary language is English or that the patient does not need language services. A blank field does not mean the patient's preferred language is English.
Documenting patients' preferred spoken and written language helps the practice identify the language resources required to serve the population effectively such as materials in the prevalent languages, translation services, and availability of bilingual staff. Data may be collected by the practice from all patients directly or may be data about the community served by the practice.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation