Patient-Centered Dental Home: Clearinghouse of Existing Oral Health Quality Indicators


Dentist treats with courtesy and respect

Characteristics
PATIENT- AND FAMILY-CENTERED

Component
Effective communication with patients

Measure Concept
Provider conveys respect for patients

Descriptions
This measure assesses the percentage of adult dental plan patients who indicated how often ("Never," "Sometimes," "Usually," or "Always") their dentist treated them with courtesy and respect Numerator: The number of "Never," "Sometimes," "Usually," or "Always" responses to the question "How often did your regular dentist treat you with courtesy and respect?" Denominator: Number of dental plan patients age 18 years and older who answered the question on the CAHPS Dental Plan Survey

Measure or Standard
Measure

Populations
Adults

Level of Measure
Program/Plan

Data Source
Survey

Measure Identification
AHRQ/CAHPS

Developer/Steward
Agency for Healthcare Research and Quality (AHRQ)

Stage of Development/Use
AHRQ/CAHPS

Measure Endorsement