PATIENT- AND FAMILY-CENTERED

Sensitive to health literacy

Patient communications appropriate to patient population needs and understandability

The practice documents in its records whether the patient declined to provide language information, that the primary language is English or that the patient does not need language services. A blank field does not mean the patient's preferred language is English. Documenting patients' preferred spoken and written language helps the practice identify the language resources required to serve the population effectively such as materials in the prevalent languages, translation services, and availability of bilingual staff. Data may be collected by the practice from all patients directly or may be data about the community served by the practice.

Standard

Not specified or not applicable

Practice/Health Center

Evidence of implementation

NCQA 2017 PCMH standards

National Committee for Quality Assurance (NCQA)

Accreditation