Assesses understanding and provides education, as needed, on new prescriptions for more than 50 percent of patients/families/caregivers
Characteristics
PATIENT- AND FAMILY-CENTERED
Component
Sensitive to health literacy
Measure Concept
Patient communications appropriate to patient population needs and understandability
Descriptions
The practice uses patient-centered methods, such as open-ended questions (i.e., teach-back collaborative method), to assess patient understanding. Educational materials are designed with regard to patient need (e.g., reading level). Lack of understanding, due to low health literacy or communication barriers, leads to poorer health outcomes and compromises patient safety.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation