Has a process for informing patients/families/caregivers about the role of the medical home and provides patients/families/caregivers materials that contain the information
Characteristics
PATIENT- AND FAMILY-CENTERED
Component
Sensitive to health literacy
Measure Concept
Patient communications appropriate to patient population needs and understandability
Descriptions
The documented process includes providing patients/families/caregivers with information about the role and responsibilities of the medical home. The practice is encouraged to provide the information in multiple formats, to accommodate patient preference and language needs.
The information that the practice provides should at a minimum include information on after-hours access, practice scope of services, evidence-based care, availability of education and self-management support and practice points of contact.
As a medical home, the practice helps patients understand the importance of having comprehensive information about all their healthcare activity and how and where to access the care they need coordinated by their personal clinician and care team.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Documented process; Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation