Patients/families/caregivers are involved in the practice's governance structure or on stakeholder committees
Characteristics
PATIENT- AND FAMILY-CENTERED
Component
Shared decision making
Measure Concept
Informed patient engagement in decision making
Descriptions
The practice demonstrates involvement by:
- Giving patients/families/caregivers a role in the practice's governance structure or Board of Directors
- Organizing a patient and families advisory council (i.e., stakeholder committee).
At a minimum, the process specifies how patients/families/caregivers are selected for participation, their role and frequency of meetings.
Patients are more than consumers in their care, they are partners. Involving patients/families/caregivers in the practice's governance can provide additional input to improve patient services and help engage patients in the care they receive from the practice.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Documented process; Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation