Sets goals and acts to improve performance on at least one patient experience measure
Characteristics
QUALITY- AND SAFETY-FOCUSED
Component
Continuous quality improvement processes
Measure Concept
Performance assessment and improvement
Descriptions
After assessing performance on at least one patient experience measure (QI 04), the practice demonstrates that it set a goal for improving patients' experience of care and is working to meet the stated goal. The practice acts to reach a desired level of achievement based on its self-identified standard of care.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation