The practice obtains feedback on experiences of vulnerable patient groups
Characteristics
QUALITY- AND SAFETY-FOCUSED
Component
Continuous quality improvement processes
Measure Concept
Performance assessment and improvement
Descriptions
The practice should identify a vulnerable group in their patient population where there is evidence of disparities of care or service. The practice then obtains patient feedback from representatives of that group to support quality improvement initiatives at the practice.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation