The practice uses a standardized, validated patient experience survey tool with benchmarking data available
Characteristics
QUALITY- AND SAFETY-FOCUSED
Component
Continuous quality improvement processes
Measure Concept
Performance assessment and improvement
Descriptions
The practice uses the standardized survey tool to collect patient experience data and inform its quality improvement activities.
The intent is for the practice to administer a survey that can be benchmarked externally and compared across practices.
The practice may use standardized tools such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS) PCMH survey, CAHPS-CG or another standardized survey administered through measurement initiatives providing benchmark analysis external to the practice organization. It may not be a proprietary instrument. The practice must administer the entire approved standardized survey (not sections of the survey) to receive credit.
Measure or Standard
Standard
Populations
Not specified or not applicable
Level of Measure
Practice/Health Center
Data Source
Evidence of implementation
Measure Identification
NCQA 2017 PCMH standards
Developer/Steward
National Committee for Quality Assurance (NCQA)
Stage of Development/Use
Accreditation