Dental plan members' experiences: percentage of adult dental plan members who indicated how often they had a good experience with different aspects of care from dentists and staff
Characteristics
QUALITY- AND SAFETY-FOCUSED
Component
Patient-reported outcomes and patient experience indicators
Measure Concept
Satisfaction with dental team
Descriptions
This measure is used to assess the percentage of adult dental plan patients who indicated how often ("Never," "Sometimes," "Usually," or "Always") they had a good experience with different aspects of care from dentists and staff.
Numerator: The number of "Never," "Sometimes," "Usually," or "Always" responses on the "Care from Dentists and Staff" questions
Denominator: Dental plan patients age 18 years and older who answered the "Care from Dentists and Staff" questions on the CAHPS Dental Plan Survey
Measure or Standard
Measure
Level of Measure
Program/Plan
Measure Identification
DQA Starter Set Measures Environmental Scan (2012); NQF Environmental Scan (2012)
Developer/Steward
Agency for Healthcare Research and Quality (AHRQ)
Stage of Development/Use
AHRQ/CAHPS