Patient-Centered Dental Home: Clearinghouse of Existing Oral Health Quality Indicators


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Courtesy and Professionalism of the Dentist

Characteristics
QUALITY- AND SAFETY-FOCUSED
Component
Patient-reported outcomes and patient experience indicators
Measure Concept
Satisfaction with dentist
Descriptions
Percentage of parents/caregivers who were satisfied with dentist courtesy and professionalism Numerator: Percentage of parents/caregivers who felt their dentist was courteous and professional to them and their child (for commercial and Medicaid) Denominator: Number of parents/caregivers responding to this survey item
Measure or Standard
Measure
Populations
Children
Level of Measure
Data Source
Survey
Measure Identification
DQA Starter Set Measures Environmental Scan (2012); NQF Environmental Scan (2012)
Developer/Steward
Stage of Development/Use
DQA/NQF Scans (2012): Delta Dental’s 1998 report card on its HMO and FFS providers
Measure Endorsement