QUALITY- AND SAFETY-FOCUSED

Patient-reported outcomes and patient experience indicators

Satisfaction with dentist communication

This measure assesses the percentage of adult dental plan patients who indicated how often ("Never," "Sometimes," "Usually," or "Always") their dentist listened carefully to them Numerator: The number of "Never," "Sometimes," "Usually," or "Always" responses to the question "How often did your regular dentist listen carefully to you?" Denominator: Number of dental plan patients age 18 years and older who answered the question on the CAHPS Dental Plan Survey

Measure

Adults

Program/Plan

Survey

AHRQ/CAHPS

Agency for Healthcare Research and Quality (AHRQ)

AHRQ/CAHPS