Descriptions
This measure assesses the percentage of adult dental plan patients who indicated how often ("Never," "Sometimes," "Usually," or "Always") they were told why there was a delay and how long it would be if they had to spend more than 15 minutes in the waiting room for their appointment
Numerator: The number of "Never," "Sometimes," "Usually," or "Always" responses to the question "If you had to spend more than 15 minutes in the waiting room before you saw someone for your appointment, how often did someone tell you why there was a delay or how long the delay would be?"
Denominator: Number of dental plan patients age 18 years and older who answered the question on the CAHPS Dental Plan Survey