Index - Client Portal

Patient-Centered Dental Home: Clearinghouse of Existing Oral Health Quality Indicators

601 Measure/Standard Results

Characteristic	Component	Measure Concept	Title	Developer/Steward
QUALITY- AND SAFETY-FOCUSED	Continuous quality improvement processes	Performance assessment and improvement	Sets goals and acts to improve performance on at least one patient experience measure	National Committee for Quality Assurance (NCQA)
QUALITY- AND SAFETY-FOCUSED	Continuous quality improvement processes	Performance assessment and improvement	Sets goals and acts to improve performance on at least three categories of clinical quality measures	National Committee for Quality Assurance (NCQA)
QUALITY- AND SAFETY-FOCUSED	Continuous quality improvement processes	Performance assessment and improvement	The practice obtains feedback on experiences of vulnerable patient groups	National Committee for Quality Assurance (NCQA)
QUALITY- AND SAFETY-FOCUSED	Continuous quality improvement processes	Performance assessment and improvement	The practice uses a standardized, validated patient experience survey tool with benchmarking data available	National Committee for Quality Assurance (NCQA)
PATIENT- AND FAMILY-CENTERED	Cultural competence	Accommodating of patient preferences	Comfort During Treatment	Agency for Healthcare Research and Quality (AHRQ)
PATIENT- AND FAMILY-CENTERED	Cultural competence	Accommodating of patient preferences	Dentist treats with courtesy and respect	Agency for Healthcare Research and Quality (AHRQ)
PATIENT- AND FAMILY-CENTERED	Cultural competence	Accommodating of patient preferences	Evaluates patient population demographics/communication preferences/health literacy to tailor development and distribution of patient materials	National Committee for Quality Assurance (NCQA)
PATIENT- AND FAMILY-CENTERED	Cultural competence	Assesses and addresses the language needs of patients	Assesses the language needs of its population	National Committee for Quality Assurance (NCQA)
PATIENT- AND FAMILY-CENTERED	Cultural competence	Provider training in cultural competency	Identifies and addresses population-level needs based on the diversity of the practice and the community	National Committee for Quality Assurance (NCQA)
PATIENT- AND FAMILY-CENTERED	Cultural competence	Provider training in cultural competency	Linguistically and Culturally Appropriate Care	Oregon Health Authority
COORDINATED	Dental-medical coordination	Coordinated dental-medical patient records [SYSTEM LEVEL ONLY]	Care plan is integrated and accessible across settings of care	National Committee for Quality Assurance (NCQA)
COORDINATED	Dental-medical coordination	Medical to dental referrals [SYSTEM LEVEL ONLY]	Care for People with Diabetes	American Dental Association/ Dental Quality Alliance
COORDINATED	Dental-medical coordination	Coordinated dental-medical patient records [SYSTEM LEVEL ONLY]	Percentage of Dentists using Patient Support Tool (PST)	Permanente Dental Associates
COORDINATED	Dental-medical coordination	Coordinated dental-medical patient records [SYSTEM LEVEL ONLY]	Percentage of Eligible Patients Receiving PST Sheet	Permanente Dental Associates
COORDINATED	Dental-medical coordination	Effective communication and monitoring regarding referrals between dental and medical providers	Considers available performance information on consultants/specialists when making referrals	National Committee for Quality Assurance (NCQA)
COORDINATED	Dental-medical coordination	Effective communication and monitoring regarding referrals between dental and medical providers	Documents co-management arrangements in the patient's medical record	National Committee for Quality Assurance (NCQA)
COORDINATED	Dental-medical coordination	Effective communication and monitoring regarding referrals between dental and medical providers	Has regular case conferences involving parties outside the practice team (e.g., community supports, specialists)	National Committee for Quality Assurance (NCQA)
COORDINATED	Dental-medical coordination	Effective communication and monitoring regarding referrals between dental and medical providers	Monitors the timeliness and quality of the referral process	National Committee for Quality Assurance (NCQA)
COORDINATED	Dental-medical coordination	Effective communication and monitoring regarding referrals between dental and medical providers	PCP up-to-date on care from specialists	Agency for Healthcare Research and Quality (AHRQ)
COORDINATED	Dental-medical coordination	Effective communication and monitoring regarding referrals between dental and medical providers	PCP up-to-date on child's care from specialists	Agency for Healthcare Research and Quality (AHRQ)